Crisis Support Worker (PT)

Crisis Services · Brampton, Ontario
Department Crisis Services
Employment Type 0.6 FTE
Minimum Experience Experienced

Crisis Support Worker – Crisis Services

(two part-time positions)


The Canadian Mental Health Association Peel Dufferin Branch (CMHA Peel Dufferin) is pleased to announce that we are currently recruiting for two (2) part-time Crisis Support Worker positions based in Brampton.  


Position 1 – One part-time permanent position

Position 2 – One part-time contract position till March 20, 2021


Summary of Service


The 24.7 Crisis Support Program of the Canadian Mental Health Association Peel Dufferin Branch provides telephone and mobile outreach visits to people with mental illness who are in crisis. The team is comprised of an integrated group of registered mental health clinicians (nurses, social workers, occupational therapists) who triage calls on the crisis line and provide support and develop a plan for intervention. Crisis support workers rotate through the various service components of the program.  Intervention may involve support over the crisis line, a mobile visit by two crisis support workers, or a mobile visit with a crisis support worker and specially trained plain-clothed police officer.  24.7 Crisis Support is also expanding the continuum of services it offers as it develops a new mobile crisis rapid response team (MCRRT) that pairs a crisis support worker with a uniformed police officer to respond to live 911 calls that involve mental health or addiction crisis. Crisis Support Workers rotate through the MCRRT role once they have qualified through an internal process. 

The team uses a systemic approach for the assessment of children, youth and adults in crisis to stabilize and manage the current crisis situation.  The crisis support worker conducts risk and safety assessments, conducts mental status examinations, gives support, and assists in developing follow-up plans for clients in the community. Follow-up may include brief monitoring/support, referral to appropriate community organizations/support networks or collaboration with existing supportive organizations. When clients are taken to hospital, the crisis support worker works closely with the Emergency Department physician and crisis team to ensure a smooth transfer of care.  Risk mitigation and prevention of ongoing or future crisis are goals of the program. 

These are part-time positions with rotational shifts of 12 hours each. The positions require availability during weekdays and overnights.

The hourly rate range for this position is: $34.72 - $39.85

These positions may also be eligible for various benefits offered by CMHA Peel Dufferin depending on the role and length of contract such as:

Paid vacation (accrued), paid personal days (accrued), paid Flexible time off, HOOPP pension plan, Professional development opportunities within the agency, Excellent benefits including Heath and Dental coverage, Employee Family Assistance Program and access to a Wellness Fund benefit.

Key Responsibilities:

Service Responsibilities

  • Provide immediate response on the crisis line and determine initial triage, when a client calls in crisis.
  • Crisis intervention to understand the factors contributing to the current difficulties for adults, in developing a working formulation.
  • Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies.
  • Complete a mental health assessment for clients in crisis, utilizing a variety of assessment tools.
  • Partner with a police officer in completing mobile crisis intervention.
  • Recommend measures to help protect others by developing safety plans.
  • Assess the risk to crisis workers in the outreach environment.
  • Support the caregivers by working to reduce conflict between the client and their caregivers.
  • Educate the community about the functioning and limitations of the mobile crisis service.
  • Form positive relationships and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community. 
  • Utilize their sound working knowledge of resources, partnerships and working relationships and participate in ongoing professional development and supervision around crisis work.
  • Assist in identifying and developing goals towards understanding prevention, treatment and rehabilitation of individuals with mental illness.
  • Adhere to policies and procedures set out by 24.7 Crisis and CMHA Peel Dufferin.
  • Attend and actively participate in team meetings and other client-related meetings and program meetings as required
  • Maintain appropriate record-keeping/documentation and client files, statistical and outcome measurement tools as required by CMHA/Peel Dufferin policies and procedures.
  • Participate on agency and community committees and work groups as requested by manager.
  • Work effectively and collaboratively with program teams, internal and external to CMHA/Peel Dufferin.
  • Other related duties as assigned.

Performance Management and Professional Development 

  • Stay current on relevant legislation and best practices, current research, policies and procedures 
  • Participate in ongoing professional development and mandatory training

Other Activities

  • Serve as a role model to others by demonstrating a respectful and positive attitude towards individuals receiving support from CMHA Peel Dufferin representing the organization professionally 
  • Promote and demonstrate the Vision, Mission and Values of the organization within the workplace and the broader community
  • Demonstrate a respectful and professional attitude and ensure the development and/or maintenance of a positive and supportive working relationship between departments/teams within CMHA Peel Dufferin and with external organizations, business and the broader community
  • Work within the health and safety guidelines provided by the agency, which includes annual mandatory training requirements.

Other Duties as Assigned 

  • Coordinate, attend, participate in team/staff meetings, and all-staff meetings as required
  • Participate in agency quality improvement activities, e.g. accreditation projects, Information Systems Support and Privacy and Security committees, special events, etc.
  • Participate in quality improvement activities at the team/program level
  • Participate in external committees as required
  • Undertake other duties as assigned from time to time




Education, Experience

  • University Degree in Social Work, BSc. Nursing, or degree in Occupational Therapy.
  • Must be a Regulated Health Professional or a Registered Social Worker (RSW) and adhere to standards of practice as per designated college.
  • Minimum 5 years of experience working in acute mental health sector, preferably in the community.
  • Demonstrated experience with crisis intervention techniques and theory-based practice in working with the people with mental illness.

Knowledge and Skills

  • Demonstrated and previous knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention.
  • Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behaviour.
  • Experience working with police services would be an asset.
  • Ability to work with clients of diverse cultural and social backgrounds is necessary.
  • A good understanding of the Mental Health Act and DSM V as it relates to crisis intervention.
  • Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community, including the ability to work with police, court system, inpatient and outpatient mental health systems.
  • Able to function well under pressure and in a fluid environment.
  • Commitment to ongoing professional development.
  • Bilingualism (French/English) and/or proficiency in a second language would be an asset.
  • Ability to work in 12-hour shifts; over nights and weekends on a scheduled rotation.


Requirements of the Position:

  • Valid Canadian driver’s license
  • Automobile in good repair and insurance coverage as required by agency policy
  • A satisfactory Vulnerable Sector Screening (Police Check) report and an annual criminal records check (Police Check) is required
  • Current CPR/First Aid certification
  • Satisfactory references


CMHA Peel Dufferin is an Equal Opportunity Employer.

CMHA Peel Dufferin will make every effort to accommodate the needs of candidates through the hiring process, under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Please inform us if you require any accommodations during the hiring process.      


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  • Location
    Brampton, Ontario
  • Department
    Crisis Services
  • Employment Type
    0.6 FTE
  • Minimum Experience