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Canadian Mental Health Association- Peel Branch

Medical Assistant, RAAM

Rapid Access Addictions Medicine Clinic (RAAM) – Brampton, Ontario
Department Rapid Access Addictions Medicine Clinic (RAAM)
Employment Type 1 FTE- Perm
Minimum Experience Experienced
Compensation $33,000-$43,000

The Canadian Mental Health Association Peel Dufferin Branch is excited to announce that we are recruiting for a Medical Assistant to join our RAAM team.

The primary purpose of the Medical Assistant is to support the RAAM management, physicians and to assist clients in an administrative capacity. This is a full-time permanent position (37.5 hours per week) and will be located at 7700 Hurontario St., Brampton office.

Overview of program:

The Rapid Access Model allows for walk in and planned appointments, thus promoting low barrier for service. Priority group is adults aged 25-50 with opioid addictions and opioid addiction/mental illness. 

The clinics will provide clinical oversight pharmacotherapy prescribing, counselling, case management and outreach to increase access to additional community based services and provide a pathway between Emergency Departments and Primary Care sector. The clinics operate over the 5 Care Collaboratives in the CW LHIN, Brampton, Bramalea, Bolton/Caledon, Dufferin, North Etobicoke/West Woodbridge/Malton area.

The program can accept client’s self-referral as well as referral from a clinician or primary care physician. An initial consultation is followed by treatment planning, including medication, counselling, referral to community program, follow up and on-going support to the clients primary care physician.

Salary range is $33,000-$43,000 per year

CMHA Peel Dufferin offers a competitive overall compensation package which includes: Four weeks paid vacation (accrued), eighteen paid personal days per year (accrued), Two Flexible Days annually, HOOPP pension plan, Professional development opportunities within the agency, Excellent benefits including Heath and Dental coverage, Employee Family Assistance Program and access to a wellness fund benefit.

Primary Responsibilities:

1. General Administration and Information Management:

  • Assists clients in person as well as over the phone, mail, fax and email
  • Screens and coordinates referrals
  • Manages confidential information in their capacity as Medical Assistant to Management.
  • Manages and maintains the schedules of the physicians, consultants and the managers by planning and scheduling meetings, client meetings, and Trainings; using MS-Outlook Calendar to its fullest capacity.
  • Coordinate Physician/ Consulting billing
  • Organizes and maintains electronic and paper filing systems
  • Creates, revises and improves systems and procedures by reviewing operating practices, record keeping systems and forms; Implements changes as approved by Manager.
  • Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
  • Maintains confidentiality with respect to information about clients, family members, and others according to the provisions of the Health Consent Act.
  • Performs other duties and responsibilities as assigned by the Manager.
  • Maintain intake tracker with new hires/departures/roles/leave of absences and languages spoken. Run reports and update the intake and staff caseload tracker at the beginning of the week.
  • Responsible for the distribution and assignment of new referrals to staff.
  • Refer to package request form to prepare participant packages to be mailed, as well as, the Purolator or Canada Post labels. Responsible to prepare all packages for mailing daily.
  • Assisting in managing staff absence by contacting and rescheduling participant appointments, as well as updating participant information system.
  • Scheduling participant sessions on behalf of staff.
  • Prepares requests for release of medical records, ensuring participant authorization and release of information forms are signed, and maintains records of requests for information.

2.  Meetings & Presentations: 

  • Book meetings as directed, organize space and logistics
  • Prepare agendas, record and distribute accurate minutes and action items as per Agency templates; track and update action items from meetings.
  • Assisting in managing staff absence by contacting and rescheduling participant appointments, as well as updating participant information system.
  • Scheduling participant sessions on behalf of staff.
  • Ensure AV and presentation materials/equipment are prepared and ready as required.
  • Serve as backup recorder for other committees or groups.
  • Co-ordinate and organize events such as trainings and team days, including catering and logistics.

3. Office Management:

  • Maintains supply inventory by checking stock to determine inventory level, ordering supplies as needed, verifying receipt of supplies.
  • Prepare meeting spaces and medical rooms 
  • Serve as backup reception coverage, including partner hospitality as needed.

Skills & Qualifications

  • Post-secondary diploma in Office Administration – Health Services is required
  • At least 3 years of related medical administrative support experience
  • Prior experiencing managing client or health records and filing systems is preferred
  • Lab certification and/or procedure training is considered an asset
  • Superior knowledge and understanding of administrative role supporting clients, management and physicians
  • Expertise with database reports
  • Knowledge of Microsoft Teams is an asset
  • Excellent knowledge of medical terminology, healthcare, office practices, procedures and standards
  • Excellent communication and organizational skills, able to manage competing priorities and deadlines in a fast-paced environment
  • Enthusiastic problem solver and dedicated team player, who demonstrates initiative and independence;
  • Strong computer skills – Microsoft Office Suite, Visio, Client Record Management Systems
  • Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients
  • Ability to maintain and protect patient confidentiality
  • Ability to speak French or a second language is an asset
  • A valid Canadian driver’s license, access to a reliable vehicle and relevant insurance
  • A satisfactory Vulnerable Sector Screening (Police Check) report

CMHA Peel Dufferin is an Equal Opportunity Employer. 

Please inform us if you require any accommodation during the hiring process. CMHA Peel Dufferin will make every effort to accommodate any needs of candidates through the hiring process, under the AODA and Human Rights Code.

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  • Location
    Brampton, Ontario
  • Department
    Rapid Access Addictions Medicine Clinic (RAAM)
  • Employment Type
    1 FTE- Perm
  • Minimum Experience
  • Compensation
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